Frequently Asked Questions
Everything you need to know before your Smoky Mountain stay.
BEFORE YOUR STAY
What time is check-in and check-out?
Check-in and check-out times are provided with your reservation details. Please plan accordingly so our team has enough time to prepare the cabin beautifully for the next guest.
Where are the cabins located?
Our cabins are located in the Smoky Mountains, conveniently positioned for exploring Pigeon Forge, Gatlinburg, and the surrounding mountain attractions while still offering a peaceful wooded setting.
Which cabin should I choose?
Rustic Elegance is a cozy 3-bedroom, 3-bathroom cabin sleeping approximately 5–7 guests.
Velvet Pines is a spacious 3-bedroom, 3-bathroom cabin sleeping up to 12 guests, making it a great choice for larger families and groups.
Are the cabins family-friendly?
Yes. Both properties are designed with families and groups in mind. Please review the individual property page for sleeping arrangements and amenities to determine which cabin is the best fit for your group.
AT THE CABIN
Do the cabins have hot tubs?
Yes, our cabins include private hot tubs for guests to enjoy during their stay. Please follow the posted safety instructions and supervise children around the hot tub at all times.
Is Wi-Fi available?
Yes. Wi-Fi is available at our properties. Because these are mountain locations, occasional service interruptions may occur.
Is parking available?
Yes. Parking is available at the properties. Please review your reservation and arrival instructions for property-specific parking information.
What amenities are included?
Amenities vary by property and may include features such as private hot tubs, fireplaces, game rooms, wooded or mountain surroundings, and entertainment spaces. Visit the individual property page for the current amenity list.
SMOKY MOUNTAIN TRAVEL
Are there bears and other wildlife in the area?
Yes. The Smoky Mountains are home to black bears and other wildlife. Never approach or feed wildlife, and do not leave food or trash outside. Always follow local wildlife safety guidance.
How close are the cabins to attractions?
Our properties provide convenient access to the Pigeon Forge and Gatlinburg area while giving guests the opportunity to retreat to a more peaceful mountain setting after a day of exploring.
RESERVATIONS
How do I check availability or book?
Use the BOOK NOW button or the availability search on our website. Enter your travel dates and number of guests to see available properties and rates.
Still have questions?
We'd be happy to help you choose the right Smoky Stay. Contact us before booking if you have questions about a property, amenities, accessibility, or whether a cabin will work for your group.